US Air: A Pack Full of Incompetent Fucks
Monday they lose the luggage of nearly half of Flight 197's passengers. They pass out little forms to fill out, but no pens/pencils. Brilliant considering that most writing devices were confiscated upon boarding. Then they direct us (all 75+ people) into this enormous line. After hours of waiting in this line, one was told that "nothing is known at this point but we'll call you at 8am tomorrow and set up morning delivery." That was Monday. Today is Wednesday. I have called seven times and no one knows the whereabouts of my luggage.
Could be in Denver.
Could be in Phoenix.
Could be in fucking Timbuktu.
The kicker is that I am currently overcoming a host of ailments, for which I have four different prescriptions. Normally, I would own up to the folley of having checked them rather than having brought them on board. But y'see, the day before I left to come home, the policy was "no liquids" - prescription or otherwise. Then, they changed the policy as the security of our nation descended the scales from Red to Orange to Yellow. Personally, I think we'd all be better off if this information was text messaged to every US citizen and/or resident. Then I could have had the foresight to predict policy change and would not have had to check my meds. As it were, I thought we were still at Red.
Now, two days later, I am dying of frustration, chronic pain, and other ailments. I believe this to be terrorism of a different sort.
"David" of US Air just informed me that there is "nothing I can do" at least ten times in the course of a three minute conversation. In short it went like this:
Me: I need my medicine.
David: There's nothing we can do.
Me: I might go to the hospital tonight...or worse, I might die.
David: Mam, there's nothing I can do.
Me: I hope you lose sleep tonight, David, knowing that your inaction may well have contributed to my untimely death at 29.
David: Thank you for calling US Airways.
See if I ever fly with them again. Shit.
Monday they lose the luggage of nearly half of Flight 197's passengers. They pass out little forms to fill out, but no pens/pencils. Brilliant considering that most writing devices were confiscated upon boarding. Then they direct us (all 75+ people) into this enormous line. After hours of waiting in this line, one was told that "nothing is known at this point but we'll call you at 8am tomorrow and set up morning delivery." That was Monday. Today is Wednesday. I have called seven times and no one knows the whereabouts of my luggage.
Could be in Denver.
Could be in Phoenix.
Could be in fucking Timbuktu.
The kicker is that I am currently overcoming a host of ailments, for which I have four different prescriptions. Normally, I would own up to the folley of having checked them rather than having brought them on board. But y'see, the day before I left to come home, the policy was "no liquids" - prescription or otherwise. Then, they changed the policy as the security of our nation descended the scales from Red to Orange to Yellow. Personally, I think we'd all be better off if this information was text messaged to every US citizen and/or resident. Then I could have had the foresight to predict policy change and would not have had to check my meds. As it were, I thought we were still at Red.
Now, two days later, I am dying of frustration, chronic pain, and other ailments. I believe this to be terrorism of a different sort.
"David" of US Air just informed me that there is "nothing I can do" at least ten times in the course of a three minute conversation. In short it went like this:
Me: I need my medicine.
David: There's nothing we can do.
Me: I might go to the hospital tonight...or worse, I might die.
David: Mam, there's nothing I can do.
Me: I hope you lose sleep tonight, David, knowing that your inaction may well have contributed to my untimely death at 29.
David: Thank you for calling US Airways.
See if I ever fly with them again. Shit.
posted by jmcca at 5:20 PM
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